Trouble opening an account? Deposit stuck? Confused about betting? Whatever the issue, the 1111beat Help Center is here for you.
Select the type of issue you're facing and you'll find all related guides and solutions for that category.
If the guides don't solve your issue, talk to us directly — we're ready to help in Bengali.
Step-by-step guides on the most frequently asked topics, written in plain, easy-to-follow language.
Questions and issues are a normal part of using any online platform. Maybe it's your first deposit and you're not sure which number to send money to, or you can't find where to check your bet results. It's a hassle to contact support every time for something minor. That's exactly why the 1111beat Help Center was built — so you can find answers on your own, quickly and easily.
This page has step-by-step guides for every section. The language is kept intentionally simple, because not everyone is equally tech-savvy — and that's perfectly fine.
Please note: 1111beat will never ask for your password via SMS or email. If anyone asks for it, that's a phishing attempt — report it to support@1111beat.app immediately.
This is the most commonly reported issue. It's usually caused by one of the following: the transaction ID was not submitted, the payment was sent to the wrong number, or the payment is pending due to network delays. First, check the "My Transactions" section — if the status shows "Pending", wait a few minutes. If it's been more than 15 minutes, contact live chat with your transaction ID.
If you've forgotten your password, click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number. If your mobile number has changed, submit an identity verification request via email along with a copy of your NID. 1111beat will recover your account within 48 hours.
Withdrawals are typically processed within 5 to 30 minutes. Requests made on bank holidays or after midnight may be processed the following morning. If it takes longer than 3 hours, contact support with your withdrawal request number.
Go to the "Identity Verification" section in your profile settings. Upload photos of the front and back of your National ID (NID) or passport. Make sure the images are clear — blurry or unclear photos may be rejected. Verification is usually completed within 24 hours.
1111beat supports the most popular mobile banking services in Bangladesh for deposits and withdrawals. Here's a quick overview of limits and processing times:
| Payment Methods | Minimum Deposit | Minimum withdrawal | Processing Time |
|---|---|---|---|
| Mobile Pay | ৳100 | ৳ 300 | 5–15 Minutes |
| Nagad | ৳100 | ৳ 300 | 5–15 Minutes |
| Rocket | ৳ 150 | ৳ 500 | 10–30 minutes |
| Bank Transfer | ৳ 1,000 | ৳ 1,000 | 1–24 hours |
If the app is crashing or won't load, it's usually caused by an outdated version. Start by updating the app. If the problem continues after updating, clear the app cache (Settings > Apps > 1111beat > Storage > Clear Cache). If that still doesn't fix it, uninstall the app and reinstall it — as long as you remember your login details, all your data will be restored.
If you see an "Untrusted Developer" error on iOS, go to Settings > General > VPN & Device Management and trust 1111beat. The app won't open until this is done.
Take a few simple but effective steps to secure your 1111beat account. First, enable Two-Factor Authentication (2FA) — this keeps your account safe even if your password is compromised. Second, never log in through unfamiliar links. Always go directly to 1111beat.app by typing it in your browser.
If you notice any suspicious login activity, change your password immediately and contact support. The 1111beat security team will lock the account and investigate.
1111beat believes betting is entertainment, not a habit. That's why the platform lets you set daily, weekly, or monthly betting limits for yourself. Head to "Responsible Gaming" in your account settings to define these limits.
If you ever feel like you need a break from betting, use the "Self-Exclusion" option — it will temporarily deactivate your account for a set period of time.
1111beat's Bangla-speaking support team is available seven days a week, around the clock.